Adams Multilingual Recruitment

Customer and Product Support Assistant - French and English market


Job description Customer Support and Product Assistant

This is a dynamic and multi-facet role with a friendly and multi-cultural company. They offer an educational product to companies and institutions around the world. You would join the close-knit team of international people, providing customer and product support to both the clients as well as the end user.

The office employs around 20 people from all over the world. They are a leader in their field, offering an educational product to different institutions and establishments. Your role would be two-fold. On one hand you would support the clients with any queries on the product, simple technical troubleshooting and set-up. You would also manage different systems and processes, process orders and action deliveries, track product status and answer incoming emails/phone calls from the end users. This role is both B2B and B2C, the ideal candidate being a prompt multi-tasker, focused and patient person.

Job requirements Customer Support and Product Assistant

  • Previous experience in customer support in an international work environment, between 1 and 4 years
  • Professional fluency in French and English
  • University Degree
  • Excellent computer skills and good knowledge of Windows and basic knowledge of local network configurations.

The ideal candidate is target-orientated and can work well in a process-driven environment. You are constantly willing to learn and improve your skills, providing satisfactory customer service and showing excellent problem solving skills. You have strong interpersonal and communication skills, are flexible and work well in a team.

Company profile

A prominent commercial company in the education sector. They have an office of around 20 people in a central location in Amsterdam.



Contact person

Daso Benko
T: +31 20 5800 342
Can we help you?
Daso Benko
Role: Recruitment Consultant - Amsterdam
Cell phone: +31 6 1537 8902

amsterdam office

Teleport Towers, 12th floor 
Kingsfordweg 151
1043 GR Amsterdam

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Telephone: +31 (0)20 580 0340

rotterdam office

Spaces, 8th floor
Hofplein 20
3032 AC Rotterdam

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Telephone: +31 (0)10 303 1010
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