Technical Support Specialist | Electronics OR Electrical Engineering

  • Location

    Leiden

  • Sector:

    IT, Engineering

  • Contact:

    Androniki Zafeiropoulou

  • Job ref:

    JN -012019-24622

  • Published:

    6 days ago

  • Expiry date:

    2019-04-16

Looking for your next role in the Technical Support Field? No need to look further! Our client is looking for a Technical Support Specialist, with Electronics or Electrical Engineering background,  to join their team.

Your future employer is: a leading provider in cold-chain visibility solutions for global leading companies in the food and pharmaceuticals industries.

If working for a truly global company is what you aim for, then apply now!

As a Technical Support Specialist, you will be focusing on:

  • Hardware, device and applications support, and resolving customer issues remotely. 
  • Evaluating route causes for re-occurring problems, escalating issues to Engineering teams 
  • Conducting Hardware evaluation on return devices and provide evaluation reports to customer
  • Creation and/or maintenance of metrics to measure service initiatives, reports on trends 
  • Process Improvement 
  • Maintaining a high standard of customer satisfaction 
  • Other tasks as assigned

Are you the ideal Technical Support Specialist for this role?

Requirements: 

  • Degree in Electronics or Electrical Engineering 
  • At least 4 years’ experience in a technical support role
  • Understanding of XML, .NET Framework, Web services, TCP/IP protocols and internet connectivity.
  • Ability to learn and conduct electronic fault finding to component level

The hiring company offers:

  • Direct contract for a year to begin with
  • Competitive salary 
  • 8% holiday pay
  • 25 vacation days
  • Travel Reimbursement and free parking
  • Pension contribution
  • Health insurance contribution

Do you wish to know more?

Contact Androniki Zafeiropoulou at +31652668852 or androniki@adamsrecruitment.com OR Apply now!