Technical Support Engineer | 2nd line | Dutch

  • Location

    Amsterdam

  • Sector:

    IT

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -092019-25130

  • Published:

    5 days ago

  • Expiry date:

    2019-10-31

For our client – an innovative and growing company in electrical systems sector originally from Amsterdam yet operating internationally – we are currently seeking an experienced Technical Support Engineer to support their business (primarily) and individual customers.

As a Technical Support Engineer, you provide 2nd line technical support and advice from the Amsterdam office to local and international customers. In addition, you contribute to increasing the level of knowledge of customers and colleagues by providing advice, feedback and training.

Responsibilities:

  • Product and application / operational support
  • Offering 2nd and 3rd line technical support with regard to all products (hardware and software)
  • Provide support for the integration of hardware with third-party back-end platforms
  • Document and follow up on technical incidents, including providing feedback to relevant teams
  • Perform in-depth analyses of technical questions and communicate this with hardware and firmware departments
  • Offering technical assistance and training to colleagues
  • Support and guidance from external service partners
  • Follow up tasks and tickets in our ticket system

Requirements:

  • Education in Electrical Engineering / Electrical systems / Telecommunication / Robotics or an equivalent technical field
  • Experience creating technical documentation and supported articles
  • Practical experience with the development and / or support of cloud-connected embedded software systems / IoT systems
  • Proven experience with 2nd line Technical Support
  • Practical experience with electrical systems
  • Excellent communication skills in both word and writing in the Dutch and English language
  • Knowledge of embedded (firm and software) systems

What do they offer:

  • international, enthusiastic, innovative and professional team to work in
  • multiple opportunities for self-development
  • 7 months direct contract with the intention to prolong for an indefinite period of time
  • pension plan 
  • travel allowance - 0.19 cents per km up to a radius of 50km from our office
  • 8% discount on basic health insurance and 10% on additional insurance 
  • company laptop