Technical Support Agent | German

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Marcella Molteni

  • Job ref:

    JN -052018-24108

  • Published:

    9 days ago

  • Expiry date:

    2018-08-20

Are you interested in IT and would you like to continue your experience in customer service in a fast-growing and international company? This is the opportunity you were looking for!

For one of our clients, a growing and forward-thinking company in the IT industry, I'm looking for a Technical Support Agent - German speaking - to join their team. I'm seeking a motivated and customer-focused Technical Support Agent able to satisfy their clients providing a fast and high-quality customer service. You will join an international team and you will report to the Customer Service Manager. You will be an active part of the team and you will be involved in the growth and development of the services and the department.

Your main tasks:

  • handle customers' issues through the ticketing system
  • provide high-quality support thank to the deep knowledge of the product
  • to be in contact with clients world-wide on a daily basis
  • support the team and be part of its growth
  • be involved in projects

What do you offer:

  • fluency in German and English
  • the Dutch language will be a strong plus
  • affinity/experience in IT
  • motivation for the role
  • great communication and interpersonal skills
  • Proactive attitude, hands-on mentality
  • customer-focused and target-driven
  • team-player but also able to work independently

Secondary benefits:

  • unlimited vacation policy
  • competitive salary
  • daily lunch and drinks
  • work laptop
  • training on the job
  • cool office in Amsterdam
  • international, positive and inspiring work environment