Team Leader | Customer Service | English and any other European Language

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sandhya Subbammal

  • Job ref:

    JN -052018-24087

  • Published:

    3 months ago

  • Expiry date:

    2018-06-03

Do you have experience managing customer service teams? Are you looking for a fun and dynamic company to further your career in? Then keep reading on!

Job Description:

  • Daily management of the Service Centre (case management, schedule, escalation, support, mentoring, call management, email and chat, monitor, report).
  • Set clear goals and KPI’s for all Service Centre coordinators and monitor performance.
  • Schedule and organize shift patterns for the team
  • Monitor all calls, chat, email to ensure that due procedures and quality standards are strictly adhered to.
  • Assist the Head of Exhibitor Services to facilitate and organize training sessions for all coordinators and participate in recruitment. 
  • Conduct regular review of all coordinators performance and organize training sessions for those coordinators who require it.
  • Submit regular reports to the Head of Exhibitor Services and seek new ideas and strategies to improve performance.
  • Liaison with Account Management and Operations to ensure best practice is adhered to and to continuously improve communications between internal departments. 

Job Requirements:

  • 1-2 years of experience managing call center teams or customer service teams
  • Fluent in English and professional proficiency in any other European language
  • Must be flexible and available to work evenings and weekends on a rotational basis during busy periods
  • Good interpersonal, communication and people management skills
  • Ability to maintain a helicopter view of the operations
  • Ability to work under pressure, tight deadlines and handle multiple demands.

Company profile

Our client is an international and young company in the Events Industry.

Benefits:

  • 8% holiday pay (paid out on a monthly basis)
  • 25 days of holidays
  • Direct contract with the company (with a possibility for extension)
  • Fun, dynamic work environment where everyday is different!
  • A chance to participate in a lot of fun events in the Netherlands as well as in other parts of Europe!