Support Specialist

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Georgia Christodoulou

  • Job ref:

    JN -092019-25132

  • Published:

    9 days ago

  • Expiry date:

    2019-10-12

If you’re passionate about travel and customer service, have excellent communication skills, and are excited about ensuring that both travelers and local partners have a great experience while planning trips, this is the job for you!

Key tasks and responsibilities:

  • Frontline traveler support: Responding to support emails and phone calls from travelers, helping them with their trips, explaining how the company works, etc.
  • Local partner support: Working closely with local partners around the world to answer questions and help with day-to-day situations that arise while they’re organizing trips for travelers.
  • Training: Helping local partners make the most of the tools on the platform and improve their marketing and traveler communication.
  • Improve our support processes and materials: look for ways to improve our support academy, develop new training, and provide better support in more efficient ways.

 

We are looking for people who:

  • Are excited about providing great support and training for our partners.
  • Have excellent communication skills—both written and verbal (phone calls).
  • Are highly organized and able to prioritize and track multiple conversations at once.
  • A few years of experience in customer support.
  • Experience in training is a plus.
  • Experience in the travel industry is a plus.
  • Very fluent in English.