Software Support | 1st and 2nd level

  • Location

    Hoofddorp

  • Sector:

    IT

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -032018-23976

  • Published:

    4 months ago

  • Expiry date:

    2018-06-17

We are currently seeking a Software / Application Support for our client – a rapidly growing company offering delivery management system for international clients in retail industry.

Responsibilities:

  • Assisting new customers in Europe with technical integration.
  • Support customers and developers via mail, phone or screen sharing tools.
  • Be a point of contact for freelance developers and facilitate information flow between developers and customers.
  • Provide and update all ex- and internal helpdesk documentation.
  • Test new integrations, apps and functionalities.

Requirements:

  • Fluent level of English – spoken and written.
  • Have a deep interest in and understanding of e-commerce software.
  • Self-motivated and pro-active; able to work under own initiative.
  • Organised and structured.
  • Service minded and puts customers first.

A BSc degree in IT is considered a plus.

What do they offer: 

  • Full support for personal development and opportunities to grow.
  • A nice office with a game-room with a pool table.
  • A young and enthusiastic team.
  • Competitive salary.
  • 25 paid vacation days.
  • Travel expenses fully reimbursed.
  • Free lunch, coffee and snacks.
  • Company Laptop.

Interested? Please send your resume to sylvia@adamsrecruitment.com