Service Manager | Full time | Dutch | Agriculture Industry

  • Location

    Almere / Travel with Europe

  • Sector:

    Operations

  • Job type:

    Permanent

  • Contact:

    Sandhya Subbammal

  • Contact email:

    sandhya@adamsrecruitment.com

  • Job ref:

    JN -082020-25631

  • Published:

    about 1 month ago

  • Expiry date:

    2020-09-17

Would you like to make your mark with one of the largest manufacturers of agricultural vehicles in the world? Would you like to manage a portfolio of customers based all over Europe? Do you have 3-4 years of experience in the Agriculture/farming industry? Are you fluent in English and Dutch?

Then look no further!

Job responsibilities as a Service Manager:

  • Managing service operations within the dealership to maximize profits for the dealership and optimize service processes to ensure customer satisfaction
  • Assisting customers and technicians in the diagnosis of machine problems and promoting excellent customer service
  • Collecting failure details and provide / involve in technical analysis
  • Ensuring availability of Fast Moving Parts & Critical Parts at various dealerships
  • Traveling to dealerships in the Netherlands and adjoining countries whenever required as per business needs (50-60% of travel)
  • Handling customer complaints
  • Coordinating, developing and leading customer training and related events with the dealers
  • Sharing best practices and implementing common processes throughout the global service team

Job requirements

  • Engineering, preferably mechanical education
  • 3 -4 years of relevant experience in Service operations withing Agri business
  • Fluent in both Dutch and English languages (written and verbal)
  • Must be open to travel – 50-60% of the time
  • Ability to analyze and interpret internal reports
  • Basic understanding of financial principles relative to Service operations
  • Proficient user of Microsoft Office
  • Familiarity with Agri business vehicle type of products
  • Valid Drivers License is a bonus

Benefits

  • International work atmosphere
  • Direct contract
  • Join the company during an exciting growth phase
  • International travel
  • Company car (negotiable)