Partner Services Representative| German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Panagiota Mangana

  • Job ref:

    JN -052019-24891

  • Published:

    5 days ago

  • Expiry date:

    2019-06-13

Are you customer oriented and you have a passion for outdoor sports? One of our clients, an international company located in Rotterdam is looking for a Partner Services Representative who can take care of the German Market.

Responsibilities:

  • You will be the contact person for partners (B2B) by phone, email and WhatsApp. The requests can include order entry, handling of complaints and special projects.
  • Doing order management by analysing the order status, availability and ensuring on-time deliveries.
  • Providing partners with product information.
  • Fluent communication with the accounts receivable department and the marketing department.
  • Monitoring current processes, identify gaps and make innovative improvement suggestions.
  • Being the back-up for the assigned region and/or for Key-Accounts

What is in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment 
  • Working with a company who cares about the environment and work ethics.
  • Competitive salary and secondary benefits.

Job Requirements

  • Bachelor's degree or equivalent
  • Relevant work experience in Customer Service, min 1 year.
  • Proactive and service minded attitude
  • Excellent communication skills
  • Native level of German, fluent in English and knowledge of another European Language is a plus
  • Work experience with an ERP system (SAP or similar)
  • Helpful and a team player
  • Excellent knowledge of MS Office 

If this sounds interesting to you, don't hesitate to contact me!