Operations & sales support coordinator | German

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sandhya Subbammal

  • Job ref:

    JN -042018-24038

  • Published:

    2 months ago

  • Expiry date:

    2018-05-14

Do you speak German fluently? Do you have sales/customer service experience? Do you want to work in a fun and international company in the events/hospitality industry?

Then look no further!

Job description:

  • Provide customer service, sales and general support for Trade Show and Convention Exhibitors and/or assist organizers via inbound and outbound phone calls, live chat, e-mail or other communication methods.
  • Handle and resolve customer inquiries with appropriate and timely follow through.
  • Act as a liaison between lines of business and exhibitors and “own” customer contacts and build relationships.
  • Enter exhibitor, show organizer, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries.
  • Outbound soft selling, sales through service and up-selling (lead generation) with existing clients. Assist with and provide accurate input for stock control, maintenance of various reports and spreadsheets.
  • General back and front office administration and the accurate maintenance of files and records.
  • Occasional travel to attend shows onsite and deliver onsite support and customer service.
  • Work collaboratively alongside and provide support to the Operations and Account Management Team.
  • Keep abreast of industry and company information and maintain up to date knowledge (after training) on appropriate areas such as Electrical Regulations and services within the UK and overseas venues.
  • Must be flexible and available to work evenings and weekends on a rotational basis during busy periods

Candidate requirements:

  • 1-2 years working experience in customer services industry.
  • Fluent in English and professional proficiency in German
  • Must be flexible and available to work evenings and weekends on a rotational basis during busy periods
  • Good interpersonal and communication skills.
  • Highly organised with great attention to detail.
  • Ability to work under pressure, tight deadlines and handle multiple demands.

Company profile

Our client is an international and young company in the Events Industry.

Benefits:

  • 8% holiday pay (paid out on a monthly basis)
  • 25 days of holidays
  • Direct contract with the company (with a possibility for extension)
  • Fun, dynamic work environment where everyday is different!
  • A chance to participate in a lot of fun events in the Netherlands as well as in other parts of Europe!