Investor and Business Support Officer | Catalan Spanish English | Temp

  • Location


  • Sector:

    Customer Service

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -022020-25393

  • Published:

    13 days ago

  • Expiry date:


Our prestigious international client is at the forefront of promoting sustainable development in over 70 countries worldwide. They have a history (40 years +) of supporting partner organizations in developing countries through loans, equity investments and capacity building. Social impact is at the very heart of everything they do.

We are currently seeking a temporary Investor and Business Support Officer speaking fluent Catalan, Spanish and English for a project between March 1st and May 29th (3 months).


  • receiving and processing requests from other units and external parties
  • escalating requests for support that cannot be adequately responded to the relevant business unit
  • registering new clients and perform the standard verification and KYC checks specifically for each country
  • supporting client requests in line with the approved share issuance and redemption policy
  • produce and send out statements on any change in the invested amount and also annually or as per current policy
  • coordinating the dividend process by generating dividend reports in Titan and coordinating the production and distribution of dividend letters
  • following up on returned dividends and ensure investor details are up to date
  • supporting the management and updating the contact of internal systems on behalf of internal stakeholders
  • updating the partner database
  • being the central contact point for the corporate website contact form and coordinating review and response to requests
  • legal administration support to the regions such as organizing notaries, legalizing and subsequent archiving of documents
  • archiving support for all units

Education and experience

  • Vocational degree
  • 2-4 years’ experience in an administrative or operational environment
  • Sufficiently IT literate to make effective use of the applications and systems required
  • Fluent in Catalan, Spanish and English
  • Good interpersonal skills
  • Conscientious personality, eye for detail

What do they offer:

  •  a professional organisation with social goals
  • a unique, international and diverse environment
  • 26 holidays per annum
  • Travel expenses fully reimbursed
  • Life-work balance