eCommerce Specialist | German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Panagiota Mangana

  • Job ref:

    JN -062019-24924

  • Published:

    about 19 hours ago

  • Expiry date:

    2019-08-12

One of our clients, an international company located in Rotterdam, is looking for an eCommerce Specialist who can take care of the German market.

As an eCommerce Specialist you will:

  • Communicate issues and suggestions to the online team members based on the customer feedback in order to assist with the online development and to improve the customer experience.
  • Assist with translations.
  • Assist with returns and credits.
  • Answer incoming phone calls, emails and in the future online chat in order to inform customers about a purchase, help them in placing online orders, minimizing doubts and return risks
  • Ensure a pleasant shopping and brand experience.

What is in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment
  • Working with a company who cares about the environment and work ethics.
  • Competitive salary

Job Requirements

  • MBO diploma or higher
  • Relevant work experience in Customer Service, min 1 year.
  • Proactive and service minded attitude
  • Excellent communication skills
  • Native level of German, fluent in English and knowledge of French or Dutch is a plus
  • Work experience with an ERP system (SAP or similar)
  • Helpful and a team player
  • Excellent knowledge of MS Office 

If this sounds interesting to you, don't hesitate to contact me!