Customer Support | German

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Marcella Molteni

  • Job ref:

    JN -032018-23972

  • Published:

    8 months ago

  • Expiry date:

    2018-04-05

If you are interested in fashion and would you like to join a dynamic team as a Customer Support Representative, this job is what are you looking for!

Our client, a fast-growing company in the fashion industry, is looking for a Customer Support Representative with fluent German. they are seeking new members for the Customer Support team dealing with the German market. The brand is becoming very popular and the company is growing fast, so you can be part of this exceptional phase. They are looking for passionate people, detail and service oriented and open to every day challenges.

Your main responsibilities:

  • dealing with the German speaking market;
  • providing high-level customer support (mainly B2B) dealing with inquiries, information, deliveries, shipments, complaints, after sales
  • being in contact with customers via phone, emails, social media and chat
  • working closely with other departments in order to provide an excellent support to customers
  • contributing to the improvement of the processes and service level thanks to customers' insights and market trends

What do you offer:

  • fluency in German and English
  • excellent communication and interpersonal skills
  • Bachelor's Degree
  • detail-oriented and customer-focused
  • excellent knowledge of Microsoft Office and affinity with social media
  • flexible and pro-active
  • team-player
  • great problem-solving skills
  • positive approach and hand-on mentality

Company profile:

Young, fast-growing and ambitious company in the fashion industry. Customer-focused, dynamic and open to challenges.

Collaborative and international environment.

Secondary benefits:

  • 25 days holiday per year
  • partial travel reimbursement (if living outside Amsterdam)
  • company laptop
  • special discounts on all products
  • social events
  • possibility to grow and encounter challenges