Customer Support | Danish OR Swedish OR Norwegian | Biotech

  • Location

    Hoofddorp

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Contact:

    Androniki Zafeiropoulou

  • Job ref:

    JN -032018-24020

  • Published:

    6 months ago

  • Expiry date:

    2018-05-17

Are you looking for a new exciting opportunity in Holland to join a fast growing company, market leader in its sector?

The role offers the opportunity to work as a true partner with the customers in the medical / biology / veterinary field, mainly in the Nordic and English speaking countries.

Customer Support may consist of:

  • answering customer questions, 
  • explaining products and services, 
  • instructing in use of equipment, 
  • troubleshooting and repairing system, database or data communication issues, 
  • customer order entry and billing or other priorities. 

As a Customer Support Consultant | Danish OR Swedish OR Norwegian speaker you will be the one who:

  • determines customer needs, 
  • researches and provides solutions, 
  • coordinates with other team members as needed, 
  • ensures ongoing customer satisfaction and continuing strong customer relationships 

The package includes: 

  • travel allowance 100% covered 
  • bonus based on your performance 
  • pension contribution 
  • direct contract

What are we looking for: 

  • Experience in customer service, 
  • Native Danish OR Swedish OR Norwegian speaker - additional languages are a plus 
  • Business level in English
  • High quality customer facing inter-personal skills, 
  • University thinking level 
  • Previous experience in CSR / order management/ back office 
  • maturity
  • great sense of humor

Company profile: Dynamic, truly international, down to earth. The turn over of the company is really low and employees tend to stay very long time because they have the opportunities to keep on growing and expanding their knowledge. 

Company culture: Extremely professional, market top leader. The company is also extremely humanitarian, they offer 2 days a year ''gift day'' to employee where they can do volunteering work.