Customer Support and Account Management - German Native

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sandhya Subbammal

  • Job ref:

    JN -102018-24423

  • Published:

    15 days ago

  • Expiry date:

    2018-11-04

Do you have a start-up mentality? Do you hate working in a call-center kind of environment? Do you want more than just a customer service job? Would you like to grow with a rapidly growing and well-funded start-up based in the heart of Amsterdam? Are you creative problem solver and like to help people? Do you speak German on a native level? Would you like to fast-track your career?

If this sounds like you then we have a great opportunity for you!

Job tasks as a customer support agent:

  • Deal with simple and complex issues, including complaints and inquiries
  • Define and fine-tune working processes
  • Flag operational improvements and lead in the execution thereof
  • Prepare reports based on data analysis and provide guidance and recommendation based on them
  • Providing daily support for various activities in the office
  • Staying updated about the latest market trends and industry competitors

Job requirements:

  • Native/near-native German speaker
  • No 9-5 mentality
  • Able to work flexible hours and shifts
  • Entrepreneurial mind-set
  • Creative personality
  • Attention to detail
  • Customer-oriented mindset

Company profile:

Our client is a rapidly growing start-up in the services industry. They have a young and fresh work culture and currently looking for candidates who are looking to grow with them.

Benefits:

  • Above market standard salary
  • 25 days of holiday
  • 8% holiday pay
  • Travel reimbursement

This is a long-term position and the company is offering a direct contract. Please feel free to give me a call if you have questions about the vacancy or are not sure if you could meet their requirements!

Please notice that we’ll only consider candidate with a valid work permit for the Netherlands.