Do you already have experience as a Team Leader in the Software or financial sector? Are you looking for a new challenge?
Our client, an international company located close to Den Hague is looking for a Team Leader to manage 17 people.
As a Team Leader, your daily responsibilities will be
- Maximizing the retention of customers.
- Guiding, motivating and monitoring the team
- Training the team on actively listening to customers, be empathetic and be efficient in providing solutions
- Providing a weekly report on KPIs to the Management team
- Having a good understanding and knowledge about the products and processes
- Leading by example and assisting the team with complexes issues
What is in it for you?
- An attractive salary
- Brand new office
- Direct contract
- Company car
- A friendly and open working environment
- Bachelor or Master Degree level
- Minimum 6 years of relevant in Customer service
- Minimum 3 years’ experience as a Team Leader
- Professional level of English and Dutch ( written and spoken)
- Hands-on attitude, communicative and great leadership skills
- Good helicopter view and well organized