Customer Success Team Leader

  • Location

    Den Haag

  • Sector:

    Customer Service

  • Contact:

    Audrey Monje

  • Job ref:

    JN -022019-24675

  • Published:

    14 days ago

  • Expiry date:

    2019-03-06

Do you already have experience as a Team Leader in the Software or financial sector? Are you looking for a new challenge?

Our client, an international company located close to Den Hague is looking for a Team Leader to manage 17 people.

As a Team Leader, your daily responsibilities will be

  • Maximizing the retention of customers.
  • Guiding, motivating and monitoring the team
  • Training the team on actively listening to customers, be empathetic and be efficient in providing solutions
  • Providing a weekly report on KPIs to the Management team
  • Having a good understanding and knowledge about the products and processes
  • Leading by example and assisting the team with complexes issues

What is in it for you?

  • An attractive salary
  • Brand new office
  • Direct contract
  • Pension
  • Company car
  • A friendly and open working environment

Job Requirements

  • Bachelor or Master Degree level
  • Minimum 6 years of relevant in Customer service
  • Minimum 3 years’ experience as a Team Leader
  • Professional level of English and Dutch ( written and spoken)
  • Hands-on attitude, communicative and great leadership skills
  • Good helicopter view and well organized