Customer Service | Swiss German

  • Location

    Leiden

  • Sector:

    Customer Service

  • Contact:

    Elisa Mozena

  • Job ref:

    JN -062018-24137

  • Published:

    6 months ago

  • Expiry date:

    2018-07-04

Are you fluent in Swiss German and are you looking for a new exciting experience in Customer Service? There is a dynamic, international and young environment waiting for you! 

For our client - an international brand in the fashion industry - we are seeking a pro-active and customer-focused Customer Service and Sales Support Representative with great communication skills and eye to details. You will support the Swiss market for both Wholesale and E-Commerce.

You will join a dynamic and goal-driven team in order to manage the orders, deal with inquiries and complaints, to build and maintain strong and long-lasting relationships with clients, working closely with different departments within the company, especially the sales team.

What will be your main responsibilities?

  • managing the orders' process with accuracy
  • handling customers' complaints, claims and returns
  • providing information regarding the status of the orders, products and promotions
  • dealing with post-delivery customers' needs with a professional approach
  • coordinating deliveries and shipments accordingly with the sales and logistic department
  • keeping the customer database up-to-date with accuracy
  • being the main point of contact for your pre-defined clients
  • being pro-active and collaborating

You will receive a training on the job and a direct contract with the company, starting as soon as possible.

The office is near Leiden. It is a full time job (40 hours per week from Monday to Friday).

Please feel free to give me a call if you have any questions! We are looking for the right personality and attitude, so feel free to apply even if you don't have the experience (yet)!