Customer Service Specialist | German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Edina Struhar

  • Job ref:

    JN -032018-23997

  • Published:

    10 days ago

  • Expiry date:

    2018-05-26

International company looking for a Customer Service Representative who can take care of the German market. In this role, you will be in contact with retails. ( B2B)

As a Customer Service Representative you will be:

  • Responsible for all communication with retailers in Germany
  • Answering questions via emails and phone calls regarding product information
  • Taking care of the all process from Order to cash (order status, availability of goods)
  • Working with SAP entering the orders.
  • Handling of complaints or solving issues
  • Managing returns in a quick and efficient manner
  • Working hands in hands with the sales team and the marketing team.

What is in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment
  • Free breakfast once a week  
  • Working with a company who cares about the environment and work ethics.

Job Requirements

  • MBO diploma or higher
  • Relevant work experience in Customer Service, min 1 year.
  • Proactive and service minded attitude
  • Excellent communication skills
  • Excellent level of German 
  • Work experience with an ERP system (SAP or similar)
  • Helpful and a team player
  • Excellent knowledge of MS Office