Customer Service Representative | Spanish & Italian

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Edina Struhar

  • Job ref:

    JN -042018-24047

  • Published:

    6 months ago

  • Expiry date:

    2018-06-11

Are you passionate about improving and ensuring customer satisfaction? Are you Spanish and Italian speaker with excellent communication skills? You are who we are looking for! Our client is a multinational company who is looking for their next Customer Service Representative.

 

Job Responsibilities

  • Deliver excellent customer service and improve customer satisfaction to support the sales team
  • React to customer product inquiries and satisfaction issues in an accurate and polite way
  • Processing of requests and orders from customers
  • Instruct and liaise with warehouse and plants to prepare and arrange the execution of shipment
  • Order to cash
  • Take care of complaints and returns from customers and distributors  
  • Crossing point with and support the sales representatives
  • Maintenance and update of files, records, and internal documents
  • Support the company’s Supply Chain processes
  • Handle and report customer data

 

Why should you apply?

  • International environment
  • Challenging job with energetic and fast-paced environment
  • Enthusiastic and supportive team
  • Full-time job with a competitive salary
  • 27 days holiday

 

Job Requirements

  • At least two years of experience in a similar role
  • Minimum Bachelor degree/HBO-level
  • Native or close to native Spanish and Italian
  • Experience with ERP Systems, SAP is preferred
  • Excellent communication skills
  • Customer service oriented and commercial vision
  • Ability to multitask and affinity to administrative activities
  • Flexible and open to change and improvement
  • Team player and proactive
  • Ability to work in a fast-paced environment and problem-solving attitude

 

Our client is a strong international company from the US. They have an office close to Rotterdam, easy to reach by public transport. They also have a friendly international team where the main communication language is English.