Customer Service Representative | Italian| Immediately Available

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Katherine Granada

  • Job ref:

    JN -082019-25047

  • Published:

    13 days ago

  • Expiry date:

    2019-09-06

Are you a real nature/sports lover? Is your time spent hiking, biking or rock climbing? Are you environmentally conscious? Do you speak fluent Italian and have experience or would like to grow in the Customer Service field? Then I have the PERFECT job for you! 

Our client is passionate about saving the planet and is currently looking for a Customer Service Representative | Italian. 

The job will entail qualifying all types of applicants, maintaining customer databases, responding to customer service inquiries through e-mail, chat and phone in a timely and efficient manner. 

Responsibilities

  • Answer customer service inquiries, process applications and respond to service requests in all available channels; maintain exceptional levels of internal and external customer service.
  • Work with the Coordinator and Customer Service team to create and implement strategies to meet and exceed sales goals and improve operational efficiency.
  • Review all orders for abuse or fraud.
  • Maintain the database of customers.
  • Create and maintain operational documentation.
  • Attend all relevant department and company meetings and functions.
  • Oversee and assist with employees’ orders, questions, and issues including, registration, orders being placed with other companies and order problems.

Requirements

  • Bachelor’s degree
  • 1-2 work experience as a Customer Service Agent
  • Experience in Salesforce, order management and MS Office 
  • Fluency in English and Italian
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Nice, fun personality; enjoys being on the phone, talking to clients and solving issues
  • Relationship building
  • Experience in Outdoor, Ski, Bike, and associated industries
  • Affinity to outdoor sports: kayaking, biking, fly-fishing, surfing, trail running, sailing, climbing, skiing, etc.
  • Attentive to details 
  • Friendly and patient personality.
  • Self-motivated
  • Immediately available!
  • must be living and registered in the Netherlands!

Benefits:

  • 25 holiday days
  • 38 hour work week
  • pension contribution
  • well known brand
  • direct contract with company
  • yoga classes
  • Opportunities for growth in Customer Service 
  • & more!

If this sounds like you and your experience, then do not hesitate to apply, I look forward to receiving your CVs and motivation letter for this awesome opportunity!