Customer Service Representative | German

  • Location

    Leiden

  • Sector:

    Customer Service

  • Contact:

    Sandhya Subbammal

  • Job ref:

    JN -062018-24138

  • Published:

    18 days ago

  • Expiry date:

    2018-07-22

Are you fluent in German? Do you like customer service? Would you like to work for a big and international company? Then we have the perfect opportunity for you!

For our client - an international brand in the fashion industry - we are seeking a pro-active and customer-focused Customer Service and Sales Support Representative with great communication skills and eye for details. You will support the German speaking market for both Wholesale and E-Commerce.

What will be your main responsibilities?

  • managing the orders' process with accuracy
  • handling customers' complaints, claims and returns
  • providing information regarding the status of the orders, products and promotions
  • dealing with post-delivery customers' needs with a professional approach
  • coordinating deliveries and shipments accordingly with the sales and logistic department
  • keeping the customer database up-to-date with accuracy
  • being the main point of contact for your pre-defined clients
  • being pro-active and collaborating 

You will receive a training on the job and a direct contract with the company, starting as soon as possible.

The office is near Leiden. It is a full-time job (40 hours per week from Monday to Friday).

Job Requirements:

  • 1-2 years of experience in customer service and order management  
  • Fluent German and English (Dutch is a plus)
  • Good knowledge of Excel and MS Office
  • Ability to take the initiative
  • Customer-focused and result-driven
  • Detail-oriented
  • Flexibility and Hands-on mentality

Company Profile:

Our client is an international company in the fashion industry.

Benefits:

  • direct contract with the company
  • holiday allowance
  • health care and pension contribution 
  • discount on the products and sample sales
  • Friday nights' drink
  • training on the job
  • informal, international and diverse team