Customer Service Representative | German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Auriane Fleurance

  • Job ref:

    JN -012020-25375

  • Published:

    5 days ago

  • Expiry date:

    2020-02-28

Do you speak German and English fluently? Are you looking to work in a dynamic company with a multicultural team and great benefits? Do you have experience in Order to Cash? If yes, keep reading further!

Our client is a fast-growing organization and is looking for a German Customer Service Representative to join their team, in Rotterdam.

Main responsibilities:

  • Communicate with customers in regards to their orders and analyze their needs
  • Register and process the orders and customer complaints in SAP
  • Monitor the whole order-to-cash process
  • Communicate with stakeholders internationally
  • Check products availability and inform the customer about the delivery time
  • Process product returns
  • Improve customer satisfaction

What’s in it for you?

  • A direct contract with the company
  • A pleasant, dynamic and multicultural working environment
  • A very competitive salary
  • Yearly bonus plan
  • Free life insurance
  • Pension plan
  • Health insurance major contribution
  • Flexible working hours
  • Free drinks and ping pong tables
  • 27 days of holiday
  • Growth possibilities
  • Training

Your profile:

  • You proficiently speak German and English
  • Experience in a similar role: Customer Service, Logistics, Sales support
  • Solid understanding of the overall Order to Cash Process
  • Experience with SAP (or another ERP system) and Excel
  • Understanding of import/export documentation
  • Strong organizational and communication skills