Customer Service Representative French

  • Location

    Rotterdam West area

  • Sector:

    Customer Service

  • Contact:

    Audrey Monje

  • Job ref:

    JN -062018-24159

  • Published:

    about 2 months ago

  • Expiry date:

    2018-07-03

This is a great opportunity for someone who is looking for a new challenge in their career as a Customer Service Representative. A family company in the Chemical industry is looking for a French candidate to join their team and take care of the French market. In this role you must have already experience in Order management and have dealt with complex processes.

 

The company operates in the chemical industry and provides their products and services in over 100 countries all over the globe. They have been on the market for more than 5 decades with stable success and strong reputation. Currently, they are looking for someone to join their team and provide support to the customer base, by managing customer relationships and taking account ownership. If you are interested in this position and would like to know more about it please read the description below:


  • Act as a main point of contact between the company and the customers by providing high level of customer service
  • Coordinate with the Regional Sales Managers and the warehouse locations to follow up on quiries and meet the customer needs
  • Provide availability information to customers and other order-related information that might be required
  • Keep on overview on the customer demand and give update reports to the sales and planning team
  • Communicate with the sales and logistics team to ensure the process is going accordingly and to minimize errors
  • In charge of supervising the consignment stock usage and ensuring timely reconciliation
  • Coordinate with the transportation providers in order to check arrival times
  • Prepare customer product usage reports 


Job requirements


  • Previous working experience within the customer service field
  • Knowledge of the manufacturing/technical/ chemical industry would be a pre
  • At least 2 years of working in a similar role
  • Ability to handle quires and issues in a fast and efficient manner
  • Stress-resilient and with good problem-solving skills
  • Should be a team player
  • Strong negotiation skills are highly desired
  • Ability to prioritize among several complex tasks and to meet deadlines
  • Fluent language skills in French and English (both verbally and in writing) are a MUST


What is in it for you ?

  • Great international team
  • Good benefit package
  • Transport cost covered
  • Team outing