Customer Service Manager | Dutch

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Georgia Christodoulou

  • Job ref:

    JN -012020-25352

  • Published:

    42 minutes ago

  • Expiry date:

    2020-02-20

For one of our clients, an international company in Amsterdam Zuidoost, we are looking for a Customer Service Manager for a leave cover (6 months) that will lead the Customer Service Team in providing the highest level of customer service answering telephone calls from customers relating to both technical and non-technical issues.

Responsibilities

  • Regularly monitor calls and work being undertaken by your team to ensure standards are being fulfilled.
  • Monitor and review weekly team call statistics and take appropriate action accordingly.
  • Manage on a day-to-day basis the personnel activities of running a team.
  • Manage internal issues & customer complaints to a satisfactory solution and escalate if required.
  • At all times show a polite, courteous and helpful manner, remaining calm when managing difficult situations.
  • Build strong relationships with your peers across the business, encouraging openness and sharing of best practices.
  • Build positive working relationships with external suppliers.
  • Observe, monitor and develop performance to competencies, identifying areas for improvement and initiating action to address any shortfalls.

Requirements

  • Minimum of 5 years’ experience in Customer Service with problem solving, telephone support, reporting and complaints handling.
  • Minimum of 3 years’ experience within a supervisory / managerial role.
  • Previous experience of performance management, training and personal development is essential.
  • Fluency in Dutch and English.
  • Available for 32 - 40 hours per week.
  • Shows initiative to develop processes for maximum efficiency and has the confidence to introduce change.
  • Immediately available to start.

 

For applications and inquiries, please contact Georgia at georgia@adamsrecruitment.com