Customer Service Coordinator | French

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Audrey Monje

  • Job ref:

    JN -102018-24438

  • Published:

    5 days ago

  • Expiry date:

    2018-11-10

Are you looking for a stable role ? A role where you can work on the B2B level and manage the French market. This role is for you!

In this role you make sure to provide high customer service level towards the company's distributors, but especially take care of the order management process and assisting your clients with solution oriented service in regards to their queries. You will build the relationship with clients.

  • Daily execution of tasks and responsibilities according to company policies and procedures 
  • Supervise the order scheduling processes to ensure optimal results 
  • Perform order management duties (order entry, pro-active follow up on deliveries, etc)
  • Field service administration and scheduling
  • Prepare reports based on data analysis and provide guidance and recommendation based on them
  • Ensure that customer inquiries are dealt with in accordance with the performance and service standards
  • Deal with simple and complex issues, including complaints and inquiries.
  • Drive customer focused behavior throughout the organization
  • Serve as main point of contact for all order fulfillment requirements  

Job Requirements

  • Ideally at least 4 to 5 years of experience with order management/customer service 
  • Customer focused
  • Strong communication skills , both written and verbal
  • Excellent knowledge of French and English
  • Time management and prioritization skills.
  • Strong interpersonal skills including listening skills, problem solving and decision making.
  • Taking ownership in providing best in class customer service.
  • Flexible, pro-active and "can do" attitude to problem solving and customer service
  • Ability to work independently as well as in a team.
  • Previous experience with ERP systems (preferably SAP)
  • Knowledge of SAP is highly desired