Customer Service Associate | Spanish and Portuguese/Italian

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sandhya Subbammal

  • Job ref:

    JN -032018-24011

  • Published:

    about 2 months ago

  • Expiry date:

    2018-07-30

JOB RESPONSIBILITIES

A Customer Service (CS) Associate is the first point of contact with customers within the organization. Tasks include:

  • Maintain contact with customers, dealers and intermediaries in relation to questions about policies, system support, requests, cancellations, premium and provide 1st line support. 
  • Process all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
  • Maintain effective skills by undertaking a variety of tasks ranging from call taking, policy administration, system support and claims assessing.

JOB REQUIREMENTS

  • Excellent customer service and active listening skills
  • Native Spanish (C2 level) with fluent Portuguese (at least C1 level) OR Italian (At least C1 level)
  • Good administration skills
  • Ability to communicate effectively and professionally, strong verbal and written communication skills.
  • Flexible to adapt to changing priorities
  • Basic negotiating and persuasion skills
  • Ability to multi-task in a fast-paced environment
  • Intermediate level Microsoft Word, Microsoft Excel

COMPANY PROFILE

The company is one of the world’s premier global providers of warranty solutions and related benefits.

Benefits Include:

  • Competitive compensation
  • 13th month pay
  • 8% vacation bonus
  • Premium pension plan
  • 28 Holidays
  • Travel allowance
  • Additional premium insurance (disability) after 2 years with the company