Customer Service Administrator | French & Dutch

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Audrey Monje

  • Job ref:

    JN -042019-24854

  • Published:

    6 days ago

  • Expiry date:

    2019-07-08

Are you looking to work in a dynamic company with an international team and great benefits? Do you have experience in customer service and you are ready for the next challenge? Then we are looking for you!

Our client is a fast growing organization with unique products and is looking for a French & Dutch Customer Service Administrator to join their team.

Main responsibilities:

  • Communicate with customers in regards to current orders, deliveries, and solving related problems
  • Consult over delivery times, availability of goods, and special deliveries with the business
  • Keep open conversation with the customer support department in regards to customer information including modification of specific customer requirements, and any deliveries and return related issues
  • Create, check, and send order confirmations and invoices
  • Processing, checking, and entering orders
  • Put shipping documentations in order, provide the appropriate certificates, and ensure timely deliveries
  • Recording of creditworthiness of customers, price and delivery agreements, and archiving of correspondence and documentation

 

What’s in it for you?

  • A pleasant and dynamic working environment
  • A very competitive salary, with 13th month
  • 40 days of holiday
  • Full pension benefits
  • Reimbursement of travel costs

 

Your profile:

  • You proficiently speak French and English, and have a good level of Dutch
  • MBO level, preferably with experience in administrative processes and procedures
  • 1-2 years of experience in a similar role
  • Customer and service oriented, good feel for numbers, and accurate working style
  • Ability to work independently on assigned tasks, identification of irregularities and timely information to customers and relevant internal departments