Customer Operations Representative | Polish

  • Location

    Utrecht

  • Sector:

    Customer Service

  • Contact:

    Anna Puigdollers Alberch

  • Job ref:

    JN -122019-25273

  • Published:

    5 days ago

  • Expiry date:

    2020-01-03

If you speak Polish and would like to join a dynamic, international company based in Utrecht - have a look at the job opportunity we are offering! Our client operates in the tax industry in the majority of EU countries and provides high-quality service and level of professionalism for their B2B clients. The company has a great multicultural environment, close-knit team, diverse and motivating tasks and stable career development!

Responsibilities:

  • Deliver excellent service and quality to the team’s customers and agents
  • Build up and maintain professional working relations with relevant local authorities
  • Attend training and develop own relevant knowledge and skills, including changes in legislation and markets
  • Carry out all core administrative processes within the team: verification, claiming, appeal handling, customer service and account management
  • Ensure customer documentation is complete at all times
  • Ensure all claims are submitted correctly within relevant local deadlines
  • Ensure all rejections are reviewed and appealed promptly where appropriate
  • To deliver excellent service to both internal and external relations, and to ensure to stay up to date with relevant knowledge and skills in the Customer Operations area
  • To achieve maximum refunds for our customers by processing their tax claims speedily and correctly
  • To work closely and support each other and other parts of the business in times of deadlines

Job requirements:

  • Fluency in Polish + any other European languages + English languages is a must;
  • Only candidates that are already residing in The Netherlands can be considered
  • Bachelor degree in Science Economics, Finance or Business Administration
  • 1 to 3 years in financial, administrative or customer service roles
  • Enthusiastic, team player, flexible
  • SAP experience is a pre

If this sounds good to you, don't hesitate to apply! :)