Our client is one of the biggest players in the sportswear industry and we are looking for a Customer Service Representative for a challenging role involving 70% Customer Support and 30% Marketing duties.
What will you be doing?
- Provide a fast, reliable and high-quality customer service to the customers calling and emailing
- Work with our Ecommerce system and platform
- Enter orders via phone or email, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
- Contact for Pro-Sales / Corporate sales program when required.
- Monitoring delivery and return problems.
- Process customer returns.
- Process customer repairs.
- Assisting the Sales Representatives
- Provide reports and statistics in regards to your region
- Work closely with the credit department and accounting.
- Close cooperation with the Marketing team to assist with campaigns and initiatives.
- Be a point of contact for queries regarding to trade marketing.
- Support the planning & execution of events
- Help with shipment and photos of samples
What are we looking for?
- Diploma or Bachelor Degree qualification desirable or similar years’ work experience.
- Language Skills: Native/fluent Dutch
- Excellent communication and interpersonal skills.
- Excellent customer service skills, delivers a high-quality service to both internal and external clients.
- Flexible and adaptable.
- Excellent organisational skills.
- Ability to work on own initiative.
- Possesses a positive outlook, promoting constructive responses to the challenges of work.
- Advanced level of computer user skills.
Our client is one of the biggest players in the sportswear industry. You will be working in small and close team, in a very cool urban office in the heart of Amsterdam! The company encourages professional development and there are many opportunities to grow within the company to other departments
The company is very international and entrepreneurial with an open-minded and flexible attitude. They take CSR seriously and have a conscientious attitude to use business to motivate and execute solutions to the environmental crisis. Your role will contribute to this by delivering an excellent customer service and sales administration to all European customers through their e-commerce channel.
Ideally you are available for 38 hours per week. You will be offered a direct contract with the company
- 25 days’ holidays per year
- 100 % reimbursement of travel expenses
- Pension Contribution
- Catering on site 3 times per week with healthy & biological meals
- Yoga courses: once per week
- The company has a fitness room in the office and employees have access to showers
- Access to the company's products with discounts + access twice per year to samples sales