Customer Account Manager | German

  • Location

    Den Bosch

  • Sector:

    Customer Service

  • Contact:

    Edina Struhar

  • Job ref:

    JN -012019-24643

  • Published:

    13 days ago

  • Expiry date:

    2019-03-04

Have you always thought about working in a dynamic and international work environment where you can make a difference? In that case we are looking for someone like you! Our client is looking for enthusiastic, motivated and customer focused German speakers for their team. Fresh graduates and junior applicants are also welcome! The expectations for this role are:

  • being the central point of contact for all customer inquiries
  • following up and resolving issues with around customer orders
  • responsible for a portfolio of accounts making sure SLAs are met
  • proactive liaison and problem resolution with the customers
  • customer visits might be required
  • seeking regular feedback for improvement purposes
  • managing escalations
  • reviewing quote and order requirements
  • follow up on quality issues
  • acting as the voice of the customer for the internal support departments
  • participating in development training and process improvement projects

Why should you apply?

  • this is a challenging role with a lot of communication and customer interaction on a B2B level
  • you can be part of a fun and supporting team
  • you can always learn and develop in the department
  • excellent secondary benefits: 8% holiday allowance, 8% year end pay, 27 holiday, 13 ADV days, transport reimbursement for up to 60 km single journey
  • flexible working hours

For this role you fit if:

  • you have a strong customer focus and service mindset
  • you like to work in a structured company with processes
  • you have excellent communication and problem solving skills
  • you are result driven
  • you are a German speaker on a business proficiency level
  • prior B2B order to cash experience is a plus but not a must

For further information feel free to contact Edina on edina@adamsrecruitment.com / 0652670016 or apply directly!