Client Services Representative | Dutch & French

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Michelle Adviento

  • Job ref:

    JN -062018-24191

  • Published:

    24 days ago

  • Expiry date:

    2018-08-19

Our client, one of the leading names in consumer goods and children’s retail is searching for a Client Services Representative to join their fast-growing team in Amsterdam.


Responsibilities:

  • Provide excellent Customer service and Sales support relating to all aspects of inventory availability, next available dates and allocation quantity.
  • Responsible for the accurate and efficient processing of Customer Sales Orders received through various channels in SAP.
  • Understand and adhere to the client’s policies and procedures as per the approved shipping guide & policy manual.
  • Monitor email, fax and phone, respond to basic questions regarding order status, price, availability, tracking information, order confirmation/Invoice reprints.
  • Coordinate and escalate more complex scenarios to Order Management, Sales, Technical support or other concerned internal departments.
  • Responsible for implementing changes in procedures as business practices and product offerings evolve.
  • Ability to maintain confidentiality of customer and business data.
  • Perform other duties as defined and needed. 

Requirements: 

  • Excellent verbal and written communication skills in both French and Dutch is a MUST!
  • 3-4 years’ experience in a Customer Service role within a supply chain industry preferably working with consumer goods.
  • Proficiency with SAP (or other ERP systems)
  • Experience working with MS office, strong knowledge of Excel preferred.
  • Ability to communicate effectively with internal or external customers, peers and management
  • Excellent interpersonal skills to effectively work within a team
  • Assist fellow team members as needed to meet the company’s and team’s goals
  • Share best practices with team members, Sales and other internal departments to enhance the quality and efficiency of support and contribute to the knowledge base.
  • Ability to multi task in a fast-paced environment.
  • Excellent data entry skills to quickly and accurately review and input data.
  • Ability to prioritize workload effectively.


What the Company Offers:

  • Opportunity to work for a fast growing international company.
  • 8% vacation pay
  • Transport cost
  • 13th month pay
  • Opportunities for bonus
  • Learning and development opportunities
  • Flexible working hours