Client Services Associate | Russian & Dutch

  • Location

    Sassenheim

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Contact:

    Georgia Christodoulou

  • Contact email:

    georgia@adamsrecruitment.com

  • Job ref:

    JN -032020-25469

  • Published:

    4 months ago

  • Duration:

    5

  • Expiry date:

    2020-05-19

  • Startdate:

    2020-04-01

For one of our clients, an international company in the logistics industry, we are looking for a Client Services Associate (Dutch & Russian speaking).

Responsibilities

  • Purchase Order/Contract review; order processing; post sales follow up; customer and program engagement.
  • Phone support – taking inbound calls to customer inquiries and orders
  • Troubleshooting logistical, basic product, and procedural issues
  • Collaboration with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Revenue generation to existing customers (relationship calls)
  • Lead qualification and follow up with Sales
  • Quote Management
  • Customer Relationship Management & ERP database maintenance
  • Coordinate with Sales force to enter appropriate account information
  • Return Materials Authorization for post-sale services.

Requirements

  • Bachelor’s degree
  • Fluent Russian speaker
  • Advanced English & Dutch
  • Minimum of 2 years’ experience in similar role supporting customers
  • Logistics experience considered a plus
  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
  • Experience working with international customers

Client profile:

They are a leading provider in cold-chain visibility solutions, and known for enabling global leading companies in the food and pharmaceuticals industries.

Benefits include:

  • 8% holiday pay
  • 25 Holiday Days
  • Fantastic bonus and incentive scheme!
  • Travel Reimbursement
  • Pension contribution
  • Health insurance 
  • Free car park
  • International and dynamic work environment

For applications and inquiries, contact Georgia at georgia@adamsrecruitment.com