Client Services Associate | Dutch & German

  • Location

    Sassenheim

  • Sector:

    Customer Service

  • Contact:

    Georgia Christodoulou

  • Job ref:

    JN -032020-25448

  • Published:

    11 days ago

  • Expiry date:

    2020-04-10

For one of our clients, an international company in the logistics industry, we are looking for a Client Services Associate (Dutch & German speaking).

Responsibilities

  • Purchase Order/Contract review; order processing; post sales follow up; customer and program engagement.
  • Phone support – taking inbound calls to customer inquiries and orders
  • Troubleshooting logistical, basic product, and procedural issues
  • Collaboration with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Revenue generation to existing customers (relationship calls)
  • Lead qualification and follow up with Sales
  • Quote Management
  • Customer Relationship Management & ERP database maintenance
  • Coordinate with Sales force to enter appropriate account information
  • Return Materials Authorization for post-sale services.

Requirements

  • Bachelor’s degree
  • Fluent German speaker
  • Advanced English & Dutch
  • Minimum of 2 years’ experience in similar role supporting customers
  • Logistics experience considered a plus
  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
  • Experience working with international customers

 

For applications and inquiries, contact Georgia at georgia@adamsrecruitment.com