Are you ready for your next challenge? An award-winning, fast-growing and marketing innovative company located at their headquarters in Zoetermeer is looking for a customer-oriented, proactive, problem-solving person to join their team! You will be a key contact person within the Application Specialist team for the German market. You will work closely with your team colleagues but also with Sales and Software Engineers.
Do you want to work in an entrepreneurial environment? This is your chance!
- Handling inbound and outbound customer support request
- Answering any request via email, phone, chat or other channels in a timely and satisfactory manner
- Documenting all requests, status updates and remedial actions taken, follow up on open requests
- Where necessary, liaise with your colleagues for deeper technical issues (bugs, new feature requests)
- Be creative and propose solutions for recurring requests (e.g. video manuals…)
- Having a clear overview of what needs be done when and how
- Understanding how the customer is using the product / service, and collect relevant feedback as input for product & business development teams.
- Propose ways to optimize how customer support is being delivered
- Bachelor’s degree level
- Experience with software engineering, IT, cloud based solutions, business systems is a plus
- Several years of experience in similar role or environment
- Native German speaking, fluent English
- Strong communication skills (written and orally) as well as listening skills
- Pro-active & independent
- Team-player, flexible, perseverance, customer-oriented
- Analytical & logical, results & process oriented, attention to detail
What is in it for you?
- Very competitive salary and other secondary benefits.
- Great life/working balance
- Friendly team and a casual working environment
- Working in a highly innovative company
If this sounds interesting to you, don't hesitate to contact me!