Account Support Representative | French ON HOLD

  • Location


  • Sector:

    Customer Service

  • Contact:

    Marcella Molteni

  • Job ref:

    JN -042018-24072

  • Published:

    about 2 years ago

  • Expiry date:


Are you French native and are you looking for a new challenge in your career? Do you have experience in Customer Service/Account Management and would you like to join an international and dynamic team? Do you enjoy working with distributors and dealers and do you have experience with reverse logistics?

Our client - an expanding, international and well-established company - is looking for a new team member as Account support representative (French speaking) who enjoys dealing with dealers and distributors and with experience in account management and reverse logistics. You will be responsible for the whole process, from orders to deliveries, and for occasionally meeting your clients in France.

Your main responsibilities:

  • Order intake from the European dealers registering the orders and making sure the factory receives the correct specifications for production orders
  • Communicate proactively with dealers and internal stake holders about order status, production schedule, delivery dates, etc. Issue (pro forma) invoices to dealers and ensure payments are secured
  • Maintain accurate dealer records on orders, shipments, etc.
  • Liaise daily with the head quarter colleagues regarding orders, production planning, shipments, etc
  • Handle and answer dealer queries and complaints in a timely manner and escalate when needed
  • Work closely with the Business Manager(s) regarding dealer orders, forecasts, special requests (i.e. regarding delivery times), etc
  • Close cooperation with Product Marketing colleagues regarding i.e. new products, sharing dealer feedback regarding products, etc.
  • Regular consultation with the Finance department regarding outstanding payments, overdue payments, Bank Guarantees, Letter of Credit, etc.

Job requirements:

  • experience with order management, logistics, equipment and manufacturing processes
  • French native or fluent and fluent English
  • HBO level studies as a minimum
  • preferably work experience within a technical industry
  • focused and pro-active attitude
  • accuracy and affinity with numbers
  • customer-oriented and result-driven
  • experience with SAP
  • ability to use MS office Word & Excel (pivot tables)

Secondary benefits:

  • Direct contract with the company
  • Competitive salary
  • Great pension contribution
  • 5% fixed bonus
  • 8% holiday allowance
  • mobile and laptop
  • 100% travel costs plus compensations for the days of travelling to France