Account Manager | Supply Chain | B2B

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -082019-25100

  • Published:

    25 days ago

  • Expiry date:

    2019-09-26

For a client of ours, an international organization trading globally with offices in Amsterdam, we are currently seeking an enthusiastic and proactive Account Manager to take ownership of the full cash-to-quote process.

As an Account Manager, you will liaise with customers (B2B) located globally as well as internal stakeholders within customer services, procurement, accounting teams.

Responsibilities:

  • Process quotes and orders from customers
  • Check the status of orders and update ERP system
  • Decide on best shipment to the customer according to internal policies
  • Provide timely response to customer queries and requests
  • Update customers on order status
  • Follow up with the customer on delivered goods and register their feedback
  • Provide advice to customers and handle their complaints
  • Issue and process credit notes

Requirements:

  • Bachelor degree in Trade, Supply Chain, Business Administration or other relevant fields
  • Experience in an international customer service / inside sales/sales support environment
  • Knowledge and interest in international trade
  • Commercial and positive mindset
  • Verbal and written communication skills in English; French would be a plus
  • Drive to continuously improve workflows

Competences

  • Customer-focused and service-minded
  • Result oriented
  • Accurate
  • Able to work independently as well as in a team
  • Proactive and able to take initiative

What do they offer:

  • A direct contract 
  • Flexible working hours
  • Possibility to work from home one day a week 
  • Travel expenses with a maximum of €300,- per month 
  • 30 holidays 
  • pension scheme