Technical Support Agent | German

Do you speak German on a native level? Do you have technical support experiences? I am looking for a Technical Support Agent for one of our clients in the SAAS sector. The ideal candidate is a team player, flexible, motivated, and has a can-do attitude. Is that you? Then keep on reading!

Responsibilities

• Own and manage the implementation and onboarding of new customers 
• Capture the customer requirements and give advice on how to configure the app, according to the best practices, and within the SAAS solution  
• Define & validate the project plan (resources, planning, deliverable, milestones…) 
• Steer the project and manage customer’s expectations 
• Configure the software settings based on specification documents  
• Responsible for the scope of the implementation and onboarding (technical and functional) and related customer communication 
• Verify if the deliverables are in accordance with the customer expectations 
• You ensure all settings have been fully implemented and tested 
• Ensure that project planning and budget are respected

What is in it for you

• Start up – scale up with an informal friendly working environment
• Competitive salary
• Free lunches
• Very cute dog in the office
• Chance to grow and freedom in your work
• Great location in Rotterdam
• Long term role with 7 months contract to start with
• 25 Holidays days
• Transport cost paid
• International team with location in Belgium, Romania and Germany

Qualifications

• Bachelor's degree in Business or a related field
• Your German must be on a native level with fluency in English
• 2 year(s) of experience in Customer Support or Technical Support
• Flexible, hands-on and not afraid to take initiative
• Ability to multi-task, organize, and prioritize work
• Work hard play hard type of mentality