Tech Support | Dutch

  • Location

    Apeldoorn

  • Sector:

    IT

  • Contact:

    Edina Struhar

  • Job ref:

    JN -032021-25940

  • Published:

    about 1 month ago

  • Expiry date:

    2021-04-14

Are you a tech enthusiast and service minded person looking for a starting opportunity as Product/Tech Support? Our client, an international and fast-growing SaaS company specializing in interior design is looking for 2 Tech support agents to guide their customers through with their software/ product implementation and further needs.

Main Responsibilities:

  • Provide 1st level product support to customers via phone/email
  • Identify the problem, report, and follow up
  • Escalate to second level of support when needed
  • Participate in team meetings and report news or issues
  • Register and report calls and/or errors in Zendesk

Why should you apply?

  • Competitive starting salary
  • Dynamic international environment with excellent career growth opportunities
  • Transportation costs reimbursement
  • Permanent contract
  • Extensive training

Main Requirements:

  • Native Dutch speaker with professional fluency in English
  • MBO/HBO education level in IT or 1-2 years of experience in a similar IT role
  • CRM/ticket system tool experience -ideally Zendesk
  • Excellent communications skills both written and verbal
  • Able to work both independently as well as in a team

Sounds interesting? Apply now or contact me for more information!