about 1 month ago
Are you a tech enthusiast and service minded person looking for a starting opportunity as Product/Tech Support? Our client, an international and fast-growing SaaS company specializing in interior design is looking for 2 Tech support agents to guide their customers through with their software/ product implementation and further needs.
- Provide 1st level product support to customers via phone/email
- Identify the problem, report, and follow up
- Escalate to second level of support when needed
- Participate in team meetings and report news or issues
- Register and report calls and/or errors in Zendesk
Why should you apply?
- Competitive starting salary
- Dynamic international environment with excellent career growth opportunities
- Transportation costs reimbursement
- Permanent contract
- Extensive training
- Native Dutch speaker with professional fluency in English
- MBO/HBO education level in IT or 1-2 years of experience in a similar IT role
- CRM/ticket system tool experience -ideally Zendesk
- Excellent communications skills both written and verbal
- Able to work both independently as well as in a team
Sounds interesting? Apply now or contact me for more information!