Senior Customer Operation Manager

  • Location

    Amsterdam

  • Sector:

    Operations

  • Contact:

    Meihan Liu

  • Job ref:

    JN -112021-26401

  • Published:

    about 1 month ago

  • Expiry date:

    2022-02-28

Are you looking for a new challenge as a Customer Operation Manager in a vibrant and fast-paced company? Do you have experience in managing an international team and overseeing international operation ? This job is for you!

As a Customer Operations Manager, you will oversee sales order management, outsourced inbound transport, warehousing and outbound transportation both for our B2B and B2C channels.

Your daily responsibilities will be:

  • Driving excellent execution in the European fulfillment team.

  • Being the POC for escalation for operational issues.

  • Leading and mentoring your team of around 9 people.

  • Overseeing international operations in EMEA such as setting up and deploy operational standards.

  • Monitoring and improving international operational performance

  • Establishing and maintaining the strategic relation with the fulfillment execution partners

  • Support sourcing and partner management for logistics partners.

  • Oversee MBR / QBR process and drive execution of partner road-maps.

  • Improve and innovate operations by driving performance management and review activities, Feeding the innovation road-map and drive execution.

Requirements

  • Around 10+ years hands-on experience in international supply chain operations (FMCG – Electronics).

  • Experience ERP-systems for order management, inventory management and logistics

  • Excellence management skills and able to lead an international team

  • Problem solver

  • Ability to control the progress of employees’ processes, tasks, or activities and of one’s own work and responsibilities.

  • Fluent in English. Dutch is a plus.

Feel free to apply or contact me for more information at audrey@adamsrecruitment.com.