about 2 months ago
Do you have at least 1-2 years of work experience in Sales Support? Do you have experience working with SAP? Do you enjoy doing administration and order management?
If yes, then read on!
For our client, in consumer electronics, I am searching for a Sales Support Coordinator who will be responsible for processing orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries / issues for customers. You will be responsible for the compilation and analysis of customer accounts, shipments, back orders and constant monitoring of and communication to customers. You will focus on providing premium service to customers of premium brands.
Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling
Close communication with our distribution centre & logistic partners regarding shipment planning, creation of customs documents etc.
Compilation and analysis of customer accounts, shipments, requirements, etc.
Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc issues
Invoice creation in SAP, including Proforma creation and handling custom documents
Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation
Coordination with D.C. and customer for time slot bookings and shipment pickups
Entry of credit documents for customers
Entry of product return documents in SAP as well as the subsequent handling of the actual returns
Available full time (40 hours per week)
Highly communicative and proactive
Fluent in English; Danish, Swedish, Dutch or French is a big plus
Bachelor’s Degree in Business Administration or a Commercial degree
At least 1-2 years of experience in sales support /a commercial administrative role
Customer Service minded mentality
Experience with MS office suite, especially excel
Experience with Excel is must
Experience with SAP ERP and/or a similar ERP system are highly preferred
International, diverse organization
1 year contract followed by a permanent contract (based on performance)
Travel allowance and 100, - environmental allowance on top of that (if you travel by bike or public transport)
28 vacation days per year
100% employer contribution towards your pension
Discount on health insurance and a contribution towards your health insurance
Great discounts on companies’ products
Excellent work environment, young and social team