Operations Agent | internal Customer Support | 20 hours | Italian

For our international and multicultural customer in central Amsterdam, we are currently seeking Italian speaking Operations Agents to support internal customers. This is a perfect opportunity for anyone seeking part time role and available to work shifts and weekends in Amsterdam. Perhaps you are a student or someone looking to work only partially in the office environment? Check it out!

Responsibilities:

• Supporting internal couriers and keeping track on of their schedules
• Tracking deliveries and helping to optimise delivery times
• Following an automatic order distribution system
• Solving issues quickly and easily
• Working closely with the Customer Services department and other departments

Requirements:

• Must be immediately available for 20 hrs per week
• Available to work in shifts, evenings or weekends
• Fluent Italian speaker and excellent communication skills in English
• Prior CS experience or Operations is an advantage – but not essential
• Strong communication skills and ability to deal with a range of people
• Motivated and eager to improve your abilities and knowledge
• Able to react quickly and deal with difficult situations; thinking on your feet
• Available to work flexibly on a rota Monday to Sunday with a bigger focus on afternoon and evening hours

What do the offer:

• A fantastic, informal work atmosphere;
• A challenging environment that will stimulate you to grow as a professional;
• Being part of an ambitious, growing team;
• Competitive basis salary and contribution to your pension plan;
• Working from home allowance and a budget for ordering lunches;
• 26 days of paid holiday per year, based on full time employment
• Various fully paid collective disability insurance
• Collective health insurance plan (optional)

Please note that we will only consider candidates currently residing in Amsterdam.