Operations Agent | internal Customer Support | 20 hours | Italian

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -032021-25930

  • Published:

    about 1 month ago

  • Expiry date:

    2021-04-15

For our international and multicultural customer in central Amsterdam, we are currently seeking Italian speaking Operations Agents to support internal customers. This is a perfect opportunity for anyone seeking part time role and available to work shifts and weekends in Amsterdam. Perhaps you are a student or someone looking to work only partially in the office environment? Check it out!


Responsibilities:

  • Supporting internal couriers and keeping track on of their schedules
  • Tracking deliveries and helping to optimise delivery times
  • Following an automatic order distribution system
  • Solving issues quickly and easily
  • Working closely with the Customer Services department and other departments

Requirements:

  • Must be immediately available for 20 hrs per week
  • Available to work in shifts, evenings or weekends
  • Fluent Italian speaker and excellent communication skills in English
  • Prior CS experience or Operations is an advantage – but not essential
  • Strong communication skills and ability to deal with a range of people
  • Motivated and eager to improve your abilities and knowledge
  • Able to react quickly and deal with difficult situations; thinking on your feet
  • Available to work flexibly on a rota Monday to Sunday with a bigger focus on afternoon and evening hours

What do the offer:

  • A fantastic, informal work atmosphere;
  • A challenging environment that will stimulate you to grow as a professional;
  • Being part of an ambitious, growing team;
  • Competitive basis salary and contribution to your pension plan;
  • Working from home allowance and a budget for ordering lunches;
  • 26 days of paid holiday per year, based on full time employment
  • Various fully paid collective disability insurance
  • Collective health insurance plan (optional)

Please note that we will only consider candidates currently residing in Amsterdam.