Customer Support Agent | German

  • Location

    Hilversum

  • Sector:

    Customer Service

  • Contact:

    Eugenie Zagrazki

  • Job ref:

    JN -112021-26444

  • Published:

    10 days ago

  • Expiry date:

    2021-12-22

Our client in the automotive industry is looking for a Customer Support Agent to effectively support their client base in Germany. Assisting the company’s database users requires Project Coordination, Installation, Rollout, Training, Sales Support and Delivery of Services and Integrations. There will be an opportunity to expand knowledge across the full range of products our client offers to his customers. Outstanding customer service and reporting are of the highest priority for this position.

Responsibilities:

  • Independently assist B2B customers with the implementation of the company’s services in the designated region and provide after sales support
  • Proactively approach inactive users who have not used the system for some time
  • Report the progress of the customer activities on daily, weekly, and monthly basis to the team leader
  • Proactively service customers within the designated market
  • Achieve maximum usage of the company’s applications in the designated region based on total number of active users
  • Assist other team members with the preparation, delivery and training of additional products as required
  • Serve as a liaison between business units and customers
  • Ensure any user and installation documentation is kept up to date and stored appropriately for future reference
  • Support the Sales department with identifying new business opportunities
  • Support the Finance and Innovation departments as required 

Requirements:

  • MBO+ level
  • Excellent written and spoken command of German and English
  • Customer focus, positive can-do attitude and ability to work independently
  • Excellent computer skills and experience with data exchange between various systems
  • Dedication, enthusiasm, and affinity with the automotive aftermarket industry 

Benefits:

  • 25 vacation days
  • Travel reimbursement
  • Pension contribution


Interested in this opportunity? Feel free to apply or contact me for more information at eugenie@adamsrecruitment.com.