Customer Success Manager

  • Location

    Rijswijk

  • Sector:

    IT

  • Contact:

    Audrey Monje

  • Job ref:

    JN -102021-26333

  • Published:

    25 days ago

  • Expiry date:

    2021-11-24

Are you looking for a new challenge which can mix both your tech skills and relationship management skills? This role might be for you!

As a Customer Success Manager, you will be responsible for the satisfaction of customers right after the implementation of the software has been done. You will be building a long-term working relationship making sure that the software fits their needs and give constant advices for improvement. 


Your daily responsibilities

  • Checking customer's dashboard, making sure everything is in order
  • Getting up to date with the latest functionalities and making sure your clients benefit from it
  • Keeping close contact with clients to understand their needs
  • Develop a plan of approach and send proposal for new functions to customers.
  • Plan meeting with customers to discuss KPI’s and roadmap as well as answering to their questions
  • Providing input and feedback from your customers to the IT department.
  • Checking ticket and individual requests from customers.

What is it in for you?

  • A proactive role where you can travel to meet customers
  • An Informal and Friendly working environment.
  • Opportunity to grow within the organization.
  • Training and courses opportunity
  • Friday drinks
  • 26 Holidays Day and a 13 months
  • Flexible working hours

Requirements:

  • Excellent communication skills and creativity are a must for this role.
  • A technical background of affinity with SaaS is a must
  • HBO thinking level and around 2 to 5 years’ experience in the IT sector.
  • Professional level of Dutch and English in speaking and writing.
  • Your enthusiasm, pro-activity and professional attitude 

Feel free to apply or contact me for more information at audrey@adamsrecruitment.com.