Customer Service Specialist | Finnish OR German

  • Location

    Amsterdam

  • Sector:

    Operations

  • Contact:

    Katherine Granada

  • Job ref:

    JN -052021-26077

  • Published:

    22 days ago

  • Expiry date:

    2021-07-11

Are you enthusiastic, patient, flexible and know how to provide excellent service to clients? Do you have affinity with restaurants, and do you seek a long term career at a multinational franchise? Do you speak Finnish or German? Then keep on reading! 

Our client with offices based in Amsterdam and London, is searching for a Customer Care Specialist | Finnish OR German to join their team! The company is expanding, and they are looking for enthusiastic potential to develop further! In this role, you will be joining a small international team of 6 Customer Care Professionals with backgrounds from all over Europe!

Responsibilities:

  • Responding to customer’s queries via social media (twitter, fb, Instagram, etc)
  • Answer queries via CRM system
  • Answer tech queries regarding loyalty card and points
  • Follow up with inquiries from the website 
  • Be part of the HelpDesk and provide responses to tech queries

Requirements:

  • Prior experience in customer facing role
  • Excellent customer service attitude
  • Friendly, dynamic and respectful
  • Great personality, interested in long term opportunity
  • Experience with CRM is a plus
  • Excellent written and speaking proficiency in Finnish (Swedish is a plus) OR German (Dutch is a plus)
  • Fluent proficiency in English 

Benefits:

  • Excellent package 
  • Bonus
  • Flexible work from home/office 
  • International, fun environment
  • Long term opportunity 

Interested in this exciting opportunity? Apply now or send your cv to katherine@adamsrecruitment.com or meihan@adamsrecruitment.com