Customer Service Specialist

  • Location

    London

  • Sector:

    Customer Service

  • Contact:

    Katherine Granada

  • Job ref:

    JN -092021-26293

  • Published:

    about 1 month ago

  • Expiry date:

    2021-11-30

Are you enthusiastic, patient, flexible and know how to provide excellent service to clients? Do you have affinity with restaurants, and do you seek a long term career at a multinational franchise? Are you a fluent Finnish, French or German speaker with excellent English skills? Then we are looking for you!

Our client with offices based in London, is searching for a Customer Care Specialist | German, Finnish, Dutch, Swedish OR French to join their team! The company is expanding, and they are looking for enthusiastic potential to develop further! In this role, you will be joining a small international team of 6 Customer Care Professionals with backgrounds from all over Europe!

Responsibilities:

  • Responding to customer’s queries via social media (twitter, fb, Instagram, etc)

  • Answer queries via CRM system

  • Answer tech queries regarding loyalty card and points

  • Follow up with inquiries from the website 

  • Be part of the HelpDesk and provide responses to tech queries

Requirements:

  • Prior experience in customer facing role

  • Excellent customer service attitude

  • Friendly, dynamic and respectful

  • Great personality, interested in long term opportunity

  • Experience with CRM is a plus

  • Near-native level in English

  • Fluent proficiency in either French/German/Dutch/Swedish/Finnish

Benefits:

  • Excellent package 

  • Bonus

  • Flexible work from home/office 

  • International, fun environment

  • Long term opportunity 

Interested in this exciting opportunity? Apply now or send your cv to katherine@adamsrecruitment.com or meihan@adamsrecruitment.com