Customer Service Representative (Maternity Cover) | French

  • Location

    Delft

  • Sector:

    Customer Service

  • Contact:

    Ata Akpojiyovbi

  • Job ref:

    JN -112021-26429

  • Published:

    15 days ago

  • Expiry date:

    2021-12-17

This is a great opportunity for someone who is looking for a new challenge in their career as a Customer Service Representative. A family company in the Chemical industry is looking for a French candidate to join their team and take care of the French market. In this role you must have already experience in Order management and have dealt with complex processes. Does this sound interesting to you?

Responsibilities:

  • Act as a main point of contact between the company and the customers by providing high level of customer service
  • Coordinate with the Regional Sales Managers and the warehouse locations to follow up on queries and meet the customer needs
  • Provide availability information to customers and other order-related information that might be required
  • Keep on overview on the customer demand and give update reports to the sales and planning team
  • Communicate with the sales and logistics team to ensure the process is going accordingly and to minimize errors
  • In charge of supervising the consignment stock usage and ensuring timely reconciliation
  • Coordinate with the transportation providers in order to check arrival times
  • Prepare customer product usage reports 

Job requirements

  • At least 3 years of working in customer service (chemical industry would be a plus)
  • Working knowledge of BPCS (preferred) or any other ERP systems
  • Skilled with MS Office
  • Ability to handle enquires and issues in a fast and efficient manner
  • Stress-resilient and with good problem-solving skills
  • Should be a team player
  • Strong negotiation skills are highly desired
  • Ability to prioritize among several complex tasks and to meet deadlines
  • Fluent language skills in French and English (both verbally and in writing) are a MUST

What is in it for you ?

  • Great international team
  • Good benefit package
  • Transport cost covered

Feel free to apply or contact me on ata@adamsrecruitment.com