Customer Service Representative | German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Konstantina Mimouli

  • Job ref:

    JN -032021-25951

  • Published:

    23 days ago

  • Expiry date:

    2021-05-20

Are you customer oriented and you have a passion for outdoor sports? One of our clients, an international company located in Rotterdam, is looking for a Customer Service Representative to join their dynamic and international team!

In this role you will:

  • Communicate issues and suggestions to the online team members based on the customer feedback in order to assist with the online development and to improve the customer experience.
  • Assist with translations.
  • Assist with returns, credits and warranty requests
  • Answer incoming phone calls, emails and online chat in order to inform customers about a purchase, help them in placing online orders, minimizing any doubts
  • Ensure a pleasant shopping and brand experience.

What is in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment
  • Working with a company who cares about the environment and work ethics.
  • Competitive salary and secondary benefits.

Job Requirements:

  • Bachelor 's degree or HBO
  • Relevant work experience in Customer Service, min 1 year.
  • Proactive and service minded attitude
  • Native/near native level of German and fluency in English
  • Excellent knowledge of MS Office 

If this sounds interesting to you, don't hesitate to apply or contact me for more information!