Customer Service Representative

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Edina Struhar

  • Job ref:

    JN -062021-26148

  • Published:

    about 1 month ago

  • Expiry date:

    2021-08-06

Our client, a global player in the chemical industry is looking for a new starter in their customer service department. With this role you can step up your game and be part of a dynamic team with a lot of growth possibilities.

This is the Role

As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time deliveries. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends, you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex, your priorities will change daily.

This is who you are

As Customer Service Representative you are open minded, stress resistant, proactive and you like

challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs and you are excellent in managing expectations and relations.

You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.

This is what you bring

  • Bachelor’s Degree or equivalent;

  • Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;

  • Experience with SAP is a must

  • Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;

  • Fluent in English and a 2nd language preferably German, French, Spanish or Italian is required both oral and written

  • Good analytical skills.

Why should you apply?

Our client's spirit of innovation and collaboration along with their diversified business line creates challenges and opportunities for growth and that's what makes it a great place to build a career. You can find opportunities to grow professionally, you get a competitive salary, outstanding benefits, and a global work environment. Please note that this position requires someone who is available to start by the 1st of August. The role starts with an agency contract with a potential extension.

Does this sound interesting to you? Apply directly or contact Edina for further information!

e: edina@adamsrecruitment.com t: +31652670016