Customer Order Specialist DACH | German

  • Location

    Hoofddorp

  • Sector:

    Customer Service

  • Contact:

    Mariya Patronova

  • Job ref:

    JN -012021-25845

  • Published:

    9 days ago

  • Expiry date:

    2021-02-13

For an international client, based in Hoofddorp, we are looking for a Customer Service Representative to ensure a great customer experience, ongoing satisfaction, and exceptional order management for the DACH market.

Key responsibilities:

  • Order management: processing orders, providing price information, determine appropriate shipping methods and ship dates
  • Manage incoming requests, create proposals, and complete quotes.
  • Check stock levels and coordinate with warehouse and supply chain team
  • Inventory management and on-time and in full delivery of customer orders
  • Build reports to help support business objectives, e.g. back order, customer complaint, etc.
  • Proactively identify and resolve potential issues, and when problems occur, solve these.
  • Provide technical troubleshooting via phone and coordinate field calls via service partner.

The ideal candidate:

  • Minimum 1 year of order management, and/or account management experience
  • Business fluency in English and German
  • B2B or Enterprise clients experience
  • Ideally experienced in multiple selling models, i.e. direct sales, tele sales and channel partner sales.
  • Able to work under pressure, multi-task, and meet deadlines.
  • Demonstrates exceptional phone and in-person communication skills.
  • Strong analytical and reporting skills through Excel

Our client offers international and dynamic work environment and good salary package with an annual bonus.

If you are a native German speaker with experience in B2B business, don't hesitate to upload your resume or reach out to mariya@adamsrecruitment.com.