Customer Order Management | German

  • Location

    Rotterdam

  • Sector:

    Customer Service

  • Contact:

    Audrey Monje

  • Job ref:

    JN -112020-25752

  • Published:

    12 days ago

  • Expiry date:

    2020-12-17

Are you an excellent German and English speaker with experience in customer support and order processing? You are the one we are looking for! You would be the next Order Management Representative in a multinational company in Rotterdam.

Main responsibilities:

  • Generate quotations as required by the Sales team
  • Receive orders from customers and make sure they are complete and accurate, including configuration and verification terms and prices from products
  • Work together with the Sales team and/or customers to resolve any order related issues
  • Book orders and follow-up on them into the order management system
  • Make sure existing license configuration details are accurate
  • Make sure the customer’s license requirements meet the compliance requirements
  • Create code/license files in order to entitle product to customers
  • Make sure to provide high levels of customer satisfaction
  • Work together and support the Sales team with scheduling

Requirements:

  • Native or near native German and fluent in English
  • Great communication skills both oral and written
  • Great organizational, time management, and multi-tasking skills
  • Relevant experience in order management is a plus
  • Ability to judge established practices with a problem-solving mindset

Our client is a multinational software company in Rotterdam. They have 16 offices all around the world and have the EU HQ in Rotterdam. The Team in Rotterdam is dynamic, international and passionate. They are looking for someone motivated and dedicated to join their office.